Overview
Awake ("we," "us," or "our") is an NFL pick'em and survivor pool service operated by Hybrid Interactive. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Account information — username, email address, and a hashed password when you register with email and password.
- Social sign-in — if you sign in with Google, we receive basic profile information from Google (such as your name, email address, and profile picture) according to the permissions you grant.
- Profile data — optional avatar image and display preferences you set in your account.
- Pool activity — pools you create or join, picks, standings, messages in pool chat and direct messages, and related game data.
- Notification preferences — your email and push notification settings and unsubscribe choices.
- Device data — when you use the iOS or Android app, we store push notification device tokens so we can deliver alerts you enable.
- Technical data — session cookies or tokens and similar identifiers needed to keep you signed in and operate the service securely. We also collect crash and performance diagnostics via Sentry.
How we use information
- Provide, maintain, and improve Awake.
- Authenticate you and manage your account.
- Run pools, scoring, standings, and messaging features.
- Send service-related emails and push notifications such as pick reminders, according to your preferences.
- Protect against abuse, fraud, and security incidents.
Sharing
We do not sell your personal information. We share data only with service providers that help us operate Awake — for example, hosting, database, email delivery, push delivery (Firebase Cloud Messaging / Apple Push Notification service), error monitoring, and avatar storage — and only as needed to provide the service. Pool members and commissioners can see information you share within a pool, such as your username, picks, and chat messages.
Retention
We keep account and pool data for as long as your account is active or as needed to provide the service. You can delete your account in Profile settings in the app or on the website. After deletion, we remove or anonymize your personal data except where we must retain limited records for security or legal reasons.
Your choices
- Update your profile and password in account settings.
- Manage or turn off email and push notifications in notification settings or via unsubscribe links in emails.
- Delete your account anytime from Profile (requires signing in). You can also email us to request deletion.
- Report or block other users from chat and direct messages.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Awake is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes
We may update this policy from time to time. We will post the revised version on this page and update the effective date above.